BDR 101 maintenance apparatus for Datto partners

With summer around the corner, MSPmentor wanted to discover how MSPs could easily monitor the backup and disaster recovery (BDR) without making it seem like an additional burden, so we reached for disaster recovery (DR) and business continuity (IBC) vendor solutions Given for some answers.

Maintenance of backup and disaster recovery (BDR) of the apparatus is a task that dovetails nicely with the main mission of the managed service provider (MSP) of monitoring and managing the customer's infrastructure. But with summer around the corner, MSPmentor wanted to discover how MSPs could simplify the process. So we reached for disaster recovery (DR) and business continuity (IBC) vendor solutions Given for some answers. How can you keep MSPs using appliances efficiently Given? We reveal the answer.

Datto Sales Engineer Dan Ciccone spoke briefly via e-mail with you to provide some MSPmentor tips and tricks within, pointing out the obvious of MSPs.

"The best way to keep your appliance is Given to keep an eye on what is happening with every device in your fleet," he said.

He, however, offer the following advantages for MSPs offering customers equipment Given, revealing how the centralized management console the company in partner portal can be an effective way to maintain the appliances:

Make sure that the last backup for each device was successful;

Verify that backups are recorded and can run in virtual machines. This can be done through a verification function of screenshots is visible in the management console;

Access to any device in your remote fleet to alleviate any problems on the end user's location; and

Ping with warning device. If there is a problem with the hardware, you will receive a text message or an email regarding the error.

Instead of waiting for something to happen, be proactive monitoring and maintenance of your appliances Given. Access the centralized management console to take advantage of the company's tool for maintenance of equipment. What features consume more?

Apple iOS 7: Can You Manage new iPhone, iPad OS?

When Apple's iOS 7 arrives for iPad and iPhone in the fall of 2013, MSPs and mobile device management (MDM) software companies better be ready.

Apple says iOS 7 for iPhone and iPad will arrive in the fall of 2013. MSPs will be ready?

Apple (AAPL) today announced iOS 7, an update of the mobile OS for iPhone and iPad. iOS 7 is now in beta and will be available for smartphone and Apple Tablet in the fall of 2013. For MSPs, RMM, software vendors and management companies (MDM) on your mobile device, the race is on for 7 iOS is easily managed by remote systems.

Of course, a long list of software companies RMM (remote monitoring and Administration) already support Google Android and iOS 6. We will be checking in with Continuum, GFI Software, LabTech Software, Kaseya, level platforms, N-able (now owned by SolarWInds) and others in the industry to see how long support the new iOS release 7.

What consumers and business users expect from iOS 7? According To Apple:

"7 iOS is completely redesigned with subtle movement, a stylish color palette distinct functional layers that make it feel more alive. The typography was refined for a cleaner, simpler, and use of translucency and motion makes even simple tasks more engaging. iOS 7 has hundreds of great new features, including Control Center, notifications, enhanced Multitasking, AirDrop, enhanced images, Safari, Siri and introduces iTunes Radio, a free Internet radio service based on the music you listen to on iTunes.

The list of iOS features 7 deeper in detail include:

Control Center. A simple shot allows users to access a centralized control center for airplane mode, Wi-Fi, Bluetooth or do not disturb and more, Apple said.Notification Center is now available from the lock screen, so you can see all your notifications with a single blow, Apple said.Improved Multitasking allows developers to enable any multitasking app in the background with a new API. In addition, Apple says, users have the ability to switch between their applications more intuitive and visual.AirDrop is a completely new way to share content with people close, Apple reported.iCloud Keychain can store passwords and credit card information across all your devices, Apple said.

Apple says iOS 7 beta software and SDK are available immediately for iOS Developer Program members at developer.apple.com. iOS 7 will be available as a free software update for iPhone 4 and iPad 2 later and later, mini iPad and iPod touch (5th generation) this fall, the company indicated.

Autotask comunità Live: 7 MSP voci nel corridoio

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Managed cloud services and rumors involving Microsoft Office 365, N-able/SolarWinds, Intronis, independenceIT and AVG surfaced at Autotask Community Live. Here are 7 such rumors.

Autotask Community Live wraps up today in Scottsdale, Ariz. In addition to our interviews with CEO Mark Cattini and Senior VP Len Castanzo, MSPmentor heard plenty of cloud and managed services chatter about Intronis, independenceIT, N-able/SolarWinds (SWI) and more at the conference. Here are seven rumors in the hallways ...

7. Sweet Spot: independenceIT claims to be the only hosted desktop/cloud app platform provider that (A) is pure channel and (B) controls its own technology. The company also targets the perfect-storm tr trend--cloud, mobile and big date. Executive VP Seth Bostock mentioned that the company's hosted desktop focus started during the first ASP (application services provider) wave in the late 1990s. Executive VP Jim Lippie, an MSP and Staples/Thrive Networks veteran, seemed pleased with his career move to the channel-centric company. The two executives want to make independenceIT the de-facto channel alternative to Office 365--while also virtualizing additional non-Microsoft apps for partners to serve end-customers ...

6. N-able's Cloud Upside for SolarWinds: SolarWinds acquired When N-able for $ 120 million last week, some critics openly wondered why SolarWinds was calling the deal an SMB cloud play. Here's a potential answer: N-able's Automation Manager technology empowers MSPs to manage on-premises, cloud and hybrid services--starting from VMware and Hyper-V to IaaS. Watch for N-able to say more about managing Windows Azure and Office 365 services in the weeks and months to come. Marco LaVecchia and Derik Belair's key message to MSPs: You have to stay relevant with your customers as cloud services catch on.

Side note: N-able GM JP Jauvin was an early champion for the Automation Manager technology when he arrived at the company as a consultant then president. Now, he's running the N-able business for SolarWinds.

5. Coming Soon: Cloud backup and storage enhancements continue at Intronis. An informed source who knows how to summarize information really well told MSPmentor the following: The Spring Release includes 13 Intronis QuickSpin, which offers advanced data restore support for virtualized machines; an enhanced Intronis Partner Portal lined with greater customization, usability and managed access controls; and Branding Wizard, a new marketing and enablement tool that lets Intronis partners quickly created a customer-facing portal featuring their own logo, colors and specific information. The rumor: Intronis Watch for a push beyond VMware hypervisor to include Microsoft's Hyper-V.

4. Where Are Security Vendors?: AVG, the anti-virus company, had a major presence at the conference. McAfee had a presence in Intel's (INTC) booth. But rivals like Kaspersky Lab, Sophos and Symantec (SYMC) apparently sat out the event. In some ways I think that's a mistake: Next to storage, security has got to be one of the first things MSPs offer their end-customers.

3. Opening Soon: After opening offices across Europe, Australia and Beijing, Autotask is preparing to increase its localized US footprint. Watch for a potential office to open in Chicago soon.

2. Selling into mid-market Corporate IT: In case you didn't see MSPmentor's coverage earlier this week, Autotask apparently sees an opportunity to promote its SaaS platform to corporate IT departments that want to become service providers to company business units.

1. Expanded Office 365 Open?: If you listened closely to Microsoft's keynote at the conference, the company seemed to be indicating that it's taking a close look at Open Office 365--a cloud partner program that allows VARs and MSPs to manage end-customer billing. Open is a promising offering, but it's only one small piece of the larger Office 365 portfolio. I think that has left some partners frustrated--and Microsoft knows it. "If I had to guess: Changes/updates will be announced at Microsoft Worldwide Partner Conference in July.

That's all for now ...

Axceler offers support for Microsoft SharePoint Migration 2013

Partnership governance, administration and migration Axceler provider offering a promotion for SharePoint Migration Axceleration to Microsoft (MSFT) 2013.

Axceler said that migration support for SharePoint 2013 includes Cleanup feature, migrate and manage environments.

Partnership governance, administration and migration Axceler provider offering a promotion for SharePoint Migration Axceleration to Microsoft (MSFT) 2013. How is the company that provides ways for cleaning, migrate and manage environments through its support? We reveal the answer.

Migration of any type can be long and challenging. The new offer from Axceler aims to facilitate the process of assisting companies with migration from start to finish and helping businesses prepare for the migration process, too.

Axceler CMO Claudine Bianchi said in his prepared speech that companies want to make the transition to the latest version of SharePoint, but you're not finding the right tools to help you with your migration.

According to the company, Axceleration promoting Axceler migration offers the following features to support the migration to Microsoft SharePoint 2013:

Real-time collection of important configuration data-allows users to view and access the latest information in their SharePoint sites; detailed pre-migration analysis-provides users with an analysis of their SharePoint environment before migrating so they can identify problems and make smart decisions;Content migration architecture implements optimized for large content databases, enterprise complex configuration and consolidation of multiple platforms; Migration insight-unleash a migration engine, built for speed and control.Data migration in waves – makes it possible for companies to create their own schedules, priority and severity of problems; andGet granular control-provides the ability to filter, configure and refine the migration, which allows for staging and detailed planning.

"With the support of our migration solutions, companies can evaluate their SharePoint environments and make the transition," Baker said. "The best time to improve controls of collaboration is when new software was introduced to the collaborative strategy of businesses, such as SharePoint 2013."

Axceler promotion acceleration migration is now available until June 30 and can be obtained through the company's Web site.

Separately, Axceler has recently introduced the corporate point of view, a single unified dashboard designed to provide organizations with views in their enterprise social networks, such as Yammer, Jive (JIVE), Microsoft SharePoint, Box and chitchat.

Cenzic launches managed services offering for Enterprise application security

Application security intelligence solutions provider Cenzic Cenzic has expanded its Managed Services for Enterprise Application Security to offer four levels of service, including an assessment of compliance-ready available for all types of organizations.

Cenzic CMO Bala Venkat: the lines between web, mobile and cloud are blurring. "

Application security intelligence solutions provider Cenzic Cenzic has expanded its Managed Services for Enterprise Application Security to offer four levels of service, including an assessment of compliance-ready available for all types of organizations. What is included in this new offering? You reveal the characteristics.

This offer allows you to remote vulnerability tests on the cloud, mobile and web applications. After that the risks have been identified, recommendations are provided to assist with data protection. The offer is powered by the company's HailStorm technology.

According to the company, the new offer includes the following features:

Secure code and analysis -monitors and analyzes the software code during development and finds errors and potential vulnerability without executing code;Development and pre scan -test their applications under development and staging environment as part of the software development lifecycle (SDLC);Manual penetration testing – Cenzic's professional security team will conduct extensive testing and customized to specific applications;Secure application Production test – test all web applications, web services and legacy applications safely without impact on the production environment;Production application of real time monitoring and integration of web application firewall (WAF) -provides real-time monitoring of web applications in production, providing real time results for the WAF and automates security policies to protect applications from vulnerability detected; andMobile application testing -test vulnerabilities in applications that have mobile connections.

Cenzic Cenzic CMO Bala Venkat, said in his prepared speech that "the lines between web, mobile and cloud are blur, resulting in new vectors, sophisticated and continually evolving online threats.

"This offer helps lower managed capital expenditure and operating costs, allowing companies the confidence that they are up to date with the latest security threats to their business," said Bruno.

For more information on Cenzic's partner program, please visit the company's Web site.

Live Blog: 5 Keys to Success from MSP, LabTech TruMethods

Translate Request has too much data Parameter name: request AppId is over the quota Live Blog: LabTech Automation Nation Keynote | Managed Services content from MSPmentor Connect With Us TwitterFacebookYouTubeLinkedInRSS SubscribeAdvertiseContact Skip to Navigation Skip to Content MSPmentor Search: Register Log In Username or e-mail: * Password: * Remember meForgot Your Password?close AboutMission and StaffGuest BloggersAsk a MentorOur Sponsors 2013AdvertiseInfoCentersBackup and Disaster RecoveryPrivate and Public Cloud InfoCenterToolsMobile Device ManagementRemote Monitoring & Management SoftwareProfessional Services Automation (PSA)Help Desk and NOC ServicesOn PremiseCloud ComputingYour BusinessFinanceHRMarketingSalesMSP Mergers and AcquisitionsConnectionsNewslettersFacebookTwitterNews VideosSponsored VideosResourcesOur WebcastsOur Sponsors 2013MSP Guides and Managed Services Case StudiesResource CenterResearchTop 100 Cloud Services ProvidersTop 100 Channel Partner ConferencesMSPmentor 100 (Companies)MSPmentor 250 (People)MSP FAQ Advertisement Home > Managed Services > Live Blog: 5 Keys to MSP Success from TruMethods, LabTech Live Blog: 5 Keys to MSP Success from TruMethods, LabTech Jun. 5, 2013 Joe Panettieri | MSPmentor EMAILTweet Comments 0

LabTech Automation Nation continues with TruMethods CEO Gary Pica sharing 5 keys to MSP success, and Intel (INTC) educating MSPs about mobility and remote management.

TruMethods CEO Gary Pica shares 5 tips for MSP success during LabTech Automation Nation 2013 conference.

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LabTech Automation Nation has attracted roughly 350 managed services providers (MSPs) in Orlando, Fla. TruMethods CEO Gary Pica is describing five keys to MSP (managed services provider) success. Then, Intel's (INTC) Scott Schafer tackled the latest mobile, ultrabook and vPro trends for MSPs. Here's a minute-by-minute live blog keynote recap.

Recap: TruMethods CEO Gary Pica Pica is about to share his five steps to MSP success. A key day in his life -- December 12, 1996: Pica decides to quit his job and invest in/build an IT services company. At first, Pica worked 12 hours a day, seven days per week. But the company was losing money and having trouble paying staff. But he went on to build an MSP that managed 7,000 endpoints and got acquired by mindSHIFT (now owned by Best Buy). Best in class MSPs add some MRR (monthly recurring revenue) per month; drive $100 to $110 per seat per month fees; and generate 14% to 16% net profits. World class MSPs, by contrast, add new MRR at the right price EVERY month, charge $120 to $160 per seat, with 25% to 35% net profits. Pica's 5 Secrets to MSP Success/5 Characteristics of World Class MSPs Business Planning Process: Transform from a brick layer and build cathedrals. Start with a shared vision for the future of the company. Have clear direction for the company and employees. Provide a sense of purpose and build culture. For your processes, focus on vision (10 years), target (3 years), plan (1 year) and action (1 quarter). Know What You Sell: Has what clients want to buy changed over the past five years? Pica says no. Everyone needs three things from technology -- plumbing, support and strategy. Focus on the end result; make sure you have the right people and processes; utilize technology (don't sell it); limit choices and options; and bundle services. If you don't know what you sell -- your support offering -- then change. Become Sales Focused: This has to be a company philosophy. You can't be world-class if you're not bringing in new customers at a predictable rate. Know your math (how much MRR you want, average deal size, close ratio, etc.). You need to have a process to generate and manage leads. Become accountable by having regular sales meetings. And have dedicated resources. Be realistic about your starting point on sales and marketing. Focus on warm lead sources (referrals) if your marketing list is weak. Be Process Driven: LabTech CEO Matt Nachtrab said yesterday that great MSPs aren't born, they are engineered. Similarly, Pica believes you can focus on 5 delivery areas: Support, Centralized Services, Proactive Network Administration, Technology Consulting and Non-Recurring Service. For LabTech MSPs, Pica recommended that you review tickets, alerts and project plans at least once per month; build R&D alliances with peer MSPs that want to drive automation with you -- do a call with them monthly to share best practices; leverage LabTech's training resources. Gain Command: Over your business, delivery areas and roles in your business. Until you have command you can't put a plan in place to get to your target destination. Know how to read a financial statement. Know the numbers that ConnectWise and LabTech deliver, which ultimately show you the health of your business. Know the gauges. To truly succeed: Make sure everyone has clear roles and responsibilities; attach metrics to each role; track results. Recap: Intel's Scott Schafer, vPro Programs Manger Intel vPro is now six years old, and the LabTech relationship is now in its third year. Schafer stated tongue in cheek that the PC is dead. Again. In reality, the PC is the ultimate Darwinian Device, Schafer asserted, quoting Andy Grove. The true trend is all about mobile computing and end point devices blurring. Ultrabook convertable and detachable devices prove that. In the business world, he asserted, current adopters say their ultrabook touch devices will replace tablets.  There are 200 million business PCs running that are more than 4 years old, and 30 percent of SMBs are still running Windows XP. Those realities spell opportunity for MSPs. He defined vPro as a great technology for hardware-assisted remote manageability. vPro typically allows MSPs to repair PC hardware issues 88 percent faster. Plus, vPro cuts on-premise PC visits for repair by about 50 percent.

Check back for continued updates.

PrintreprintsFavorite EMAILTweet Discuss this Article 0 Post new comment Name: Sign In or register to use your MSPmentor ID Email: (optional) Your comment: * Related ArticlesLabTech Automation Nation: 10 MSP QuestionsLabTech, ThreatTrack Integrate Advanced Persistent Threat ProtectionTruMethods Prepares to Rally MSPs in PhiladelphiaManaged Services Reality Check At TruMethods Schnizzfest 2LabTech CEO Matt Nachtrab: Live Blog Upcoming Webcasts

June 13: Out-of-the-Box Sales Presentations to Turn Prospects into Customers

June 20: Maximizing MSP Gross Margins: Ask the All Stars

June 27: Harness the speed and security of the cloud!

 

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Managed services: 7 Blogs MSPmentor didn't write, 7 June

This week's news services managed provider (MSP), gossip, and rumors involves Autotask, LabTech Microsoft Surface, contour, tablets and more.

Our team has spent the week at Autotask community live, automation nation and LabTech Cisco Partner Summit. Next week, I'll be IBM Summit surface Edge/MSP-while keeping an eye on as far as the next level of MSP platforms Community Summit and TruMethods Schnizzfest. Meanwhile, there are reports of seven managed services provider (MSP) and Blogs that the MSPmentor team did not have the opportunity to write for the week ending June 7, 2013.

7. Bigger Picture: twice in recent days I have had extended conversations with LabTech Software CEO Matthew Nachtrab. We covered a wide range of things: LabTech's performance over the past year, the company's evolution, the commitment to integration with Autotask and Tigerpaw Software (you read that right) and much more. Stay tuned for a more complete review.

6. compressed Surface: I've seen some users of LabTech conference area. Neri was among them. I am still a long run I believe on the surface collapsed. But please can we have a channel partner program, Microsoft?

5. Career moves: at least three high-profile executives, high level MSP sector are close by changing jobs. Big names. Great moves. As soon as possible.

4. limit of earnings momentum: CEO Gary Read, Nimsoft's ex, caught lightning in a bottle – again? I hope to share information and insights from a recent conversation soon.

3. birthday: have a great one, Charlene.

2. Who's Next?: so, the Government of the United States is somehow monitoring the Google, Microsoft and others. Sorta makes you wonder: big brother can find time and resources to start infiltrating small datacenters MSP?

1. did you notice this?: Autotask has MSP training sessions in Microsoft offices across the United States at the same time, Autotask is tighter integration with Microsoft Office 365 offers. Hmmm ... just how close are the two companies will become?

That's all for now. Thank you for your continued readership.